LoanX Help Center

🎉 Production Release

We're thrilled to announce the official production release of Agent by LoanX, our AI-powered lending assistant that revolutionizes loan processing automation.

🚀 Core Features

Intelligent Document Processing

Automated document classification with 99.7% accuracy
Smart data extraction from loan applications, tax returns, and bank statements
Real-time validation against lending criteria and compliance rules
Multi-language support for 12 languages

AI-Powered Decision Engine

Risk assessment models trained on millions of loan applications
Predictive analytics for default probability and loan performance
Automated underwriting with configurable rule sets
Explainable AI providing clear reasoning for all decisions

Workflow Automation

End-to-end loan processing from application to funding
Smart task routing based on complexity and officer expertise
Automated communications with borrowers via email and SMS
Integration with 50+ lending platforms and CRM systems

⚡ Performance & Reliability

Processing Speed

Average loan decision time: < 2 minutes
Document processing: 500+ pages per minute
API response time: < 200ms for 95th percentile
Concurrent loan capacity: 10,000+ applications

Accuracy Metrics

Document extraction accuracy: 99.7%
Risk assessment precision: 94.2%
False positive rate: < 2%
Compliance check coverage: 100%

🔧 Technical Specifications

Architecture

Microservices-based architecture for scalability
Kubernetes deployment with auto-scaling
Event-driven processing using Apache Kafka
GraphQL API for flexible data queries

AI/ML Stack

TensorFlow 2.0 for deep learning models
PyTorch for custom model development
Hugging Face Transformers for NLP tasks
MLflow for model lifecycle management

Security & Compliance

SOC 2 Type II certified
GDPR compliant data processing
End-to-end encryption for all data
Role-based access control with audit logs

🔌 API & Integrations

RESTful API v1.0

// Example: Submit loan application for processing
POST /api/v1/loans/process
{
  "applicantId": "usr_123",
  "loanType": "mortgage",
  "amount": 500000,
  "documents": ["doc_456", "doc_789"]
}

Webhook Events

loan.submitted - Application received
loan.processing - Processing started
loan.decision - Decision made
loan.approved - Loan approved
loan.rejected - Loan rejected

Pre-built Integrations

Salesforce Financial Services Cloud
Encompass by Ellie Mae
Black Knight LoanSphere
Finastra Fusion Mortgagebot
Custom integration SDK available

📊 Analytics Dashboard

Real-time Metrics

Loan processing volume and trends
Approval/rejection rates by criteria
Processing time analytics
Error rates and system health

Business Intelligence

Customizable reports and dashboards
Predictive analytics for loan portfolio
Risk exposure analysis
Compliance monitoring

🛠️ Configuration & Customization

Flexible Rule Engine

Visual rule builder for non-technical users
Custom scoring models
Configurable approval thresholds
A/B testing framework for strategies

White-label Options

Custom branding and theming
Personalized email templates
Custom domain support
API key management

📚 Documentation & Support

Comprehensive Documentation

Support Channels

24/7 technical support for enterprise customers
Dedicated customer success manager
Community forum and knowledge base
Regular webinars and training sessions

🎯 What's Next

Looking ahead to v1.1.0, we're working on:

Voice interface for loan applications
Mobile SDK for iOS and Android
Advanced fraud detection models
Blockchain integration for loan verification

Ready to get started? Contact our sales team for a demo or visit our documentation to begin integration.

Agent by LoanX 1.0 - Production Ready