Privacy Policy

Privacy Policy for LoanX, Inc. 

Effective Date: Apr 2, 2025

  1. Introduction

LoanX, Inc. (“LoanX,” “we,” “us,” or “our”) is a Delaware Corporation headquartered in Venice, CA, offering a B2B software-as-a-service (SaaS) platform that supports lending agencies and financial institutions in managing loan origination and servicing processes. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform and related services.

  1. Scope

B2B SaaS Relationship

LoanX provides a platform that lending agencies (our customers) and their authorized users (e.g., loan officers, staff) use to manage borrower information, facilitate credit checks, and originate loans. In many cases, these lending agencies are the data controllers or “businesses” responsible for determining how personal information is processed. LoanX typically acts as a data processor or “service provider” that processes information on behalf of these lending agencies.

Borrower Interactions

Borrowers may also choose to share data with LoanX directly, for example by entering details into our applications or by authorizing third-party data checks. This Privacy Policy applies to any such direct interactions.

Excluded Data Subjects

This Privacy Policy does not apply to:

  • Job applicants and candidates for employment with LoanX.
  • LoanX employees and non-employee workers.
  • Any personal information we process solely on behalf of our customers under separate data protection agreements, to the extent that the customer is the primary controller.

Additional Privacy Notices

In some cases, additional or separate notices about our data collection and processing practices may apply. If there is a conflict between this Privacy Policy and another notice, the additional notice will control with respect to your personal information covered by that notice.


  1. Information We Collect

We may collect the following categories of information:

    1. Personal Information: Borrower name, contact details (including email address and phone number), date of birth, Social Security number, employment information, financial details, and other information required for loan evaluation.
    2. Biometric Data (Voice Fingerprints): We may collect and create voice fingerprints for lending agency users (such as loan officers), real-estate agents, and borrowers to identify speakers during recorded conversations.
    3. User-Generated Data: Information provided or entered by lending agencies’ authorized users or by borrowers themselves, including documents uploaded to our platform.
    4. Technical Information: IP address, browser type, device information, cookies, and usage analytics to improve our services.
    5. Communications: Recorded or AI-parsed transcripts from conversations between borrowers and lending agents, if applicable.
    6. Third-Party Data: With borrower authorization, data obtained from external services (e.g., credit check providers, verification of assets/liabilities) that help in underwriting, title search & insurance, or loan origination.

  1. How We Collect Information

    1. Platform & App Entries: Borrowers and lending agency users may enter information directly into our platform.
    2. Recorded Conversations & Voice Fingerprinting: Conversations with loan officers or borrowers may be recorded, and AI systems may parse transcripts to extract data. We create and store voice fingerprints to identify speakers, improve data extraction, record consent, and assign tasks to the correct individuals.
    3. Manual Data Entry by Lending Team: Loan officers or staff may input borrower details as part of normal business processes.
    4. Third-Party Integrations: We request and receive data from authorized third-party services (e.g., Credit Reporting Agencies, Verification of Assets [VOA], Verification of Liabilities [VOL]) to facilitate loan evaluations.

  1. How We Use Your Information

We use the information we collect for the following business purposes:

    1. Providing Services to Our Customers: Facilitating loan origination, processing borrower data, and storing documents on behalf of lending agencies.
    2. Voice Identification: Using voice fingerprints to accurately identify speakers during calls or recordings, support data extraction, capture consent, and streamline task assignment.
    3. Compliance & Security: Complying with legal obligations, preventing fraud, and maintaining data and platform security.
    4. Platform Improvement & Analytics: Monitoring platform performance, diagnosing issues, analyzing trends, and improving user experience.
    5. Customer & User Support: Communicating with lending agencies, real-estate agents, and borrowers regarding questions, updates, or technical issues.
    6. Email and SMS Communications: From time to time, We may send communications (including emails and SMS messages) to borrowers using the contact information collected during the loan application process. Borrowers consent to receiving these communications for purposes related to their loan application or account.
    7. Marketing Communications: With appropriate consent, sending updates or promotional materials about our services.

  1. Legal Bases for Processing

When acting as a data processor/service provider, our legal basis for processing personal information (including voice fingerprints) derives from our contractual obligations to our customers (the lending agencies). If we collect and process information directly from borrowers, we may rely on consent, contractual necessity, or other lawful bases as required.


  1. Information Sharing and Disclosure

LoanX does not sell or rent personal information. We may share information under these circumstances:

  • At the Direction of Lending Agencies: We share borrower data as instructed by the lending agency controlling the data.
  • Service Providers: We use vetted third-party vendors to support functions like identity verification, credit checks, data storage, and document processing.
  • Regulatory Authorities: Where required by law or legal process, such as to comply with subpoenas, court orders, or other lawful requests.
  • Advertising & Analytics Partners: We may share technical or aggregated data for analytics or marketing purposes, but not borrower-specific personal information without proper authorization.

  1. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Recognize and authenticate users.
  • Analyze platform usage.
  • Provide secure access and maintain session continuity.
  • Deliver tailored content or improve functionality.

You may adjust your browser settings to block certain cookies, although this may limit some features on our platform.


  1. Data Security Measures

We employ industry-standard safeguards to protect data:

  • Encryption: End-to-end encryption in transit and at rest.
  • Access Controls: Role-based access to ensure only authorized personnel can view sensitive information.
  • Monitoring: Continuous surveillance for anomalies and periodic vulnerability assessments.
  • Voice Biometrics Security: Voice fingerprint data is protected and stored using robust security measures, and access is restricted to authorized personnel and processes.

  1. Data Retention

We retain personal information as long as needed to:

  • Fulfill the purposes outlined in this Policy.
  • Comply with legal and contractual obligations.
  • Support lending agencies’ operational needs.

We securely delete or anonymize data when it is no longer required or at the direction of the lending agency.


  1. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access, Correct, or Delete your personal information.
  • Opt-Out of Marketing communications.
  • Withdraw Consent where LoanX relies on consent for data processing (including biometric data).
  • Manage Cookie Preferences by adjusting browser settings.

When we act as a data processor on behalf of a lending agency, we will direct borrower requests to the relevant lending agency to address the request.


  1. Third-Party Links

Our platform and communications may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review the privacy notices of any third-party sites.


  1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any revisions will be posted with a new effective date. We recommend reviewing this Policy regularly.


  1. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data rights, please contact us at: support@loanx.ai



Last Updated: Apr 2, 2025